We Serve with Best Quality and Service

Delivering Best Quality Mobile Repair Services and Packaging Solutions 

AdobeStock_314871857.png

A World-Class Repair Team, Built for You

A World-Class Packaging Team, Built for You

AdobeStock_260955661.png
AdobeStock_273880570.jpeg

Our Services

  • Product Testing and Screening

  • Same Unit Repair/Refurbishment

  • Software/Firmware Updates

  • Repair Service Process/Building Layout Designing

  • Service Call Center Operation

  • Manufacturing

  • Process Engineering

  • Business Analysis/Audit/Planning/Consulting

  • Material Sourcing/Supply Chain

  • Inventory Control

  • Staff Management

  • Quality Control

  • Reverse Logistics/Special Projects

Picture1.png

Sang Moon | President

Leading the great team of RSI is an honor and privilege. Our daily goal is to provide customers with the absolute best service offered in the industry today.

 

We know there are many reverse logistics and service companies, but to be a leader takes dedication, commitment, and focus on you, the customer’s needs.

Our constant approach to developing cost-saving practices and benchmarking great ideas ensures that we provide you with positive results reflected in your bottom line. Thank you for visiting RSI. We look forward to the opportunity to be your “right arm” and assist you in your future success.

Key Management
20210127_152634_edited.jpg

Ryan Vaden

VP of Administration

Sangyoon Moon.png

Sangyoon Moon

Director

Service

Jay Kim.png

Jay Kim

Director

Packaging

JS%252520Ko_edited_edited_edited.jpg

JS Ko

Senior Manager, Quality

Service

SR%2520Song_edited_edited.jpg

SR Song

Senior Manager, Production 

Service

Alex%20Kim_edited.jpg

Alex Kim

Senior Manager, Operations

Packaging

Carly_edited_edited.jpg
Sungjun Yoon.jpg
Brent Allen.jpg
Valerie_edited_edited_edited.jpg

Valerie Burke

Manager, Billing

Service

Carly Hankey

Manager, Customer Services

Service

Sungjun Yoon

Manager, Planning

Packaging

Brent Allen

Manager, Maintenance/SET

Service

Gisoo Jung.jpg
Inhyuk Ham.jpg

Gisu Jung

Manager, Engineering

Packaging

Inhyuk Ham

Manager, RB Data Analysis

Packaging

Eli.jpg

Elias Prado

Manager, Parts

Packaging

511_edited_edited.jpg

Paul Moon

Manager, WH

Service

Jaehyun Kim.jpg

Jaehyun Kim

Manager, RB

Packaging

Jc_edited.jpg

Jason Choi

Manager, Business Control

Core Values
AdobeStock_317325875_edited_edited_edite
Efficiency
Never setting for good enough
AdobeStock_156599690_edited_edited_edite
Service
Wow everyone, every time
AdobeStock_317325875_edited_edited_edite
Team
Together in purpose
AdobeStock_156599690_edited_edited_edite
Respect
Given freely when earned
AdobeStock_292733696_edited.png
AdobeStock_156599690_edited_edited.png
Change
Be an agent of change
AdobeStock_156599690_edited_edited.png
Perseverance
The driving force behind all great accomplishment
AdobeStock_156599690_edited_edited.png
Honesty
The foundation of great character
Company Milestone
Mobile Repair Services
1992

Repair Services, Inc. Company Formation

Started Motorola, Nokia, Sony Ericsson Authorized Service Center

1999

Started Samsung Authorized Service Center

(Samsung Single Brand Service)

2006

Achieved 10K Production/Month for Samsung Authorized Service Center/Cell Phone Repair Service

2009

Started the Samsung Private Service Center

2011

Selected As Specialized Tablet Repair Service Company

Started the Samsung Wi-Fi Tab/Galaxy Player (Samsung Electronics America)

2012

Started Walk-in Repair Service

2014

Achieved 26K Production/Month for Samsung Phone Repair Service

Achieved 14K Production/Month for SamsungTab Repair Service

2015

Started B2B Repair Service

Packaging Services
2007

Started Samsung Electronics America Cell Phone Packaging Operation

2008

Achieved 1 Million Cell Phone Packaging/Month

2009

Achieved 2 Million Cell Phone Packaging/Month

2010

Achieved 3 Million Cell Phone Packaging/Month

Started Samsung Electronics America Accessory Packaging

2011

Achieved Total 100 Million Packaging

2014

Started Special Project Operation

Achieved Total 200 Million Packaging

2017

Achieved Total 300 Million Packaging

2018

Started Refurbishment Operation

Awards
AdobeStock_93546990_edited.jpg
Samsung World Best Vendor
Samsung Electronics America
2017
AdobeStock_93546990_edited.jpg
Best Partner Award
Samsung Electronics America
2005
AdobeStock_93546990_edited.jpg
Outstanding Achievement Award
Samsung Electronics America
2017
AdobeStock_93546990_edited.jpg
MID First Place Winner
Samsung Electronics America
2011
AdobeStock_93546990_edited.jpg
Packaging Milestone
1 Million Award
Samsung Electronics America
2008
AdobeStock_93546990_edited.jpg
Packaging Milestone
2 Million Award
Samsung Electronics America
2009
AdobeStock_93546990_edited.jpg
Packaging Milestone
3 Million Award
Samsung Electronics America
2010
AdobeStock_93546990_edited.jpg
Packaging Milestone
100 Million Award
Samsung Electronics America
2012
AdobeStock_93546990_edited.jpg
3PL Appreciation Award
Samsung Electronics America
2013
AdobeStock_93546990_edited.jpg
Packaging Milestone
200 Million Award
Samsung Electronics America
2014
AdobeStock_93546990_edited.jpg
Packaging Milestone
300 Million Award
Samsung Electronics America
2017
Locations
sea.jpg

HQ, Irving Service Center

2800 Market St Irving, TX 75026

Contact: 972-422-9505

Coppell Packaging & RB Operation Facility 

240 Dividend Rd. Coppell, TX 75019

Contact: 469-322-6024

Coppell.jpg