We Serve with Best Quality and Service

Delivering Best Quality Mobile Repair Services and Packaging Solutions 

Our Services

• Product Testing and Screening

• Same Unit Repair/Refurbishment

• Software/Firmware Updates

• Repair Service Process/Building Layout Designing

• Service Call Center Operation

• Manufacturing

• Process Engineering

• Business Analysis/Audit/Planning/Consulting

• Material Sourcing/Supply Chain

• Inventory Control

• Staff Management

• Quality Control

• Reverse Logistics/Special Projects

Sang Moon | President

Leading the great team of RSI is an honor and privilege. Our daily goal is to provide customers with the absolute best service offered in the industry today.

We know there are many reverse logistics and service companies, but to be a leader takes dedication, commitment, and focus on you, the customer’s needs.

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Our constant approach to developing cost-saving practices and benchmarking great ideas ensures that we provide you with positive results reflected in your bottom line. Thank you for visiting RSI. We look forward to the opportunity to be your “right arm” and assist you in your future success.

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Key Management

Sangyoon Moon

Director

Service

Jay Kim

Director

Packaging

JS Ko

Senior Manager, Quality

Service

SR Song

Senior Manager, Production 

Service

Alex Kim

Senior Manager, Operations

Packaging

Valerie Burke

Manager, Billing

Service

Carly Hankey

Manager, Customer Services

Service

Sungjun Yoon

Manager, Planning

Packaging

Brent Allen

Manager, Maintenance/SET

Service

Jaehyun Kim

Manager, RB

Packaging

Gisu Jung

Manager, Engineering

Packaging

Inhyuk Ham

Manager, RB Data Analysis

Packaging

Elias Prado

Manager, Parts

Packaging

Core Values

Efficiency

Never setting for good enough

Service

Wow everyone, every time

Team

Together in purpose

Respect

Given freely when earned

Change

Be an agent of change

Company Milestone

Mobile Repair Services

1992

Repair Services, Inc. Company Formation

Started Motorola, Nokia, Sony Ericsson Authorized Service Center

1999

Started Samsung Authorized Service Center

(Samsung Single Brand Service)

2006

Achieved 10K Production/Month for Samsung Authorized Service Center/Cell Phone Repair Service

2009

Started the Samsung Private Service Center

2011

Selected As Specialized Tablet Repair Service Company

Started the Samsung Wi-Fi Tab/Galaxy Player (Samsung Electronics America)

2012

Started Walk-in Repair Service

2014

Achieved 26K Production/Month for Samsung Phone Repair Service

Achieved 14K Production/Month for SamsungTab Repair Service

2015

Started B2B Repair Service

Packaging Services

2007

Started Samsung Electronics America Cell Phone Packaging Operation

2008

Achieved 1 Million Cell Phone Packaging/Month

2009

Achieved 2 Million Cell Phone Packaging/Month

2010

Achieved 3 Million Cell Phone Packaging/Month

Started Samsung Electronics America Accessory Packaging

2011

Achieved Total 100 Million Packaging

2014

Started Special Project Operation

Achieved Total 200 Million Packaging

2017

Achieved Total 300 Million Packaging

2018

Started Refurbishment Operation

Awards

Samsung World Best Vendor

Samsung Electronics America

2017

Outstanding Achievement Award

Samsung Electronics America

2017

MID First Place Winner

Samsung Electronics America

2011

Packaging Milestone

1 Million Award

Samsung Electronics America

2008

Packaging Milestone

2 Million Award

Samsung Electronics America

2009

Packaging Milestone

3 Million Award

Samsung Electronics America

2010

Packaging Milestone

100 Million Award

Samsung Electronics America

2012

Locations

HQ, Plano Service Center

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2800 Technology Drive, Suite #200
Plano, Texas 75074

Contact: 972-422-9505

Coppell Packaging & RB Operation Facility 

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240 Dividend Rd. Coppell, TX 75019
Coppell, Texas 75019

Contact: 469-322-6024

Home

About Us

President's Greeting

Management Team

Services

Repair and Packaging Solutions

Contact Us

Locations

Core Values

Company Milestone and Awards

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