We Serve with Best Quality and Service
Delivering Best Quality Mobile Repair Services and Packaging Solutions
Our Services
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Product Testing and Screening
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Same Unit Repair/Refurbishment
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Software/Firmware Updates
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Repair Service Process/Building Layout Designing
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Service Call Center Operation
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Manufacturing
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Process Engineering
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Business Analysis/Audit/Planning/Consulting
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Material Sourcing/Supply Chain
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Inventory Control
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Staff Management
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Quality Control
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Reverse Logistics/Special Projects
Sang Moon | President
Leading the great team of RSI is an honor and privilege. Our daily goal is to provide customers with the absolute best service offered in the industry today.
We know there are many reverse logistics and service companies, but to be a leader takes dedication, commitment, and focus on you, the customer’s needs.
Our constant approach to developing cost-saving practices and benchmarking great ideas ensures that we provide you with positive results reflected in your bottom line. Thank you for visiting RSI. We look forward to the opportunity to be your “right arm” and assist you in your future success.
Key Management
Ryan Vaden
VP of Administration
Sangyoon Moon
Director
Service
Jay Kim
Director
Packaging
JS Ko
Senior Manager, Quality
Service
SR Song
Senior Manager, Production
Service
Alex Kim
Senior Manager, Operations
Packaging
Valerie Burke
Manager, Billing
Service
Carly Hankey
Manager, Customer Services
Service
Sungjun Yoon
Manager, Planning
Packaging
Brent Allen
Manager, Maintenance/SET
Service
Gisu Jung
Manager, Engineering
Packaging
Inhyuk Ham
Manager, RB Data Analysis
Packaging
Elias Prado
Manager, Parts
Packaging
Paul Moon
Manager, WH
Service
Jaehyun Kim
Manager, RB
Packaging
Jason Choi
Manager, Business Control
Core Values
Efficiency
Never setting for good enough
Service
Wow everyone, every time
Team
Together in purpose
Respect
Given freely when earned
Change
Be an agent of change
Perseverance
The driving force behind all great accomplishment
Honesty
The foundation of great character
Company Milestone
Mobile Repair Services
1992
Repair Services, Inc. Company Formation
Started Motorola, Nokia, Sony Ericsson Authorized Service Center
1999
Started Samsung Authorized Service Center
(Samsung Single Brand Service)
2006
Achieved 10K Production/Month for Samsung Authorized Service Center/Cell Phone Repair Service
2009
Started the Samsung Private Service Center
2011
Selected As Specialized Tablet Repair Service Company
Started the Samsung Wi-Fi Tab/Galaxy Player (Samsung Electronics America)
2012
Started Walk-in Repair Service
2014
Achieved 26K Production/Month for Samsung Phone Repair Service
Achieved 14K Production/Month for SamsungTab Repair Service
2015
Started B2B Repair Service
Packaging Services
2007
Started Samsung Electronics America Cell Phone Packaging Operation
2008
Achieved 1 Million Cell Phone Packaging/Month
2009
Achieved 2 Million Cell Phone Packaging/Month
2010
Achieved 3 Million Cell Phone Packaging/Month
Started Samsung Electronics America Accessory Packaging
2011
Achieved Total 100 Million Packaging
2014
Started Special Project Operation
Achieved Total 200 Million Packaging
2017
Achieved Total 300 Million Packaging
2018
Started Refurbishment Operation
Samsung World Best Vendor
Samsung Electronics America
2017
Best Partner Award
Samsung Electronics America
2005
Outstanding Achievement Award
Samsung Electronics America
2017
MID First Place Winner
Samsung Electronics America
2011
Packaging Milestone
1 Million Award
Samsung Electronics America
2008
Packaging Milestone
2 Million Award
Samsung Electronics America
2009
Packaging Milestone
3 Million Award
Samsung Electronics America
2010
Packaging Milestone
100 Million Award
Samsung Electronics America
2012
3PL Appreciation Award
Samsung Electronics America
2013
Packaging Milestone
200 Million Award
Samsung Electronics America
2014
Packaging Milestone
300 Million Award
Samsung Electronics America
2017
Locations
HQ, Plano Service Center
2800 Technology Drive, Suite #200
Plano, Texas 75074
Contact: 972-422-9505
Coppell Packaging & RB Operation Facility
240 Dividend Rd. Coppell, TX 75019
Coppell, Texas 75019
Contact: 469-322-6024
About Us
Services
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