We Serve with Best Quality and Service

Delivering Best Quality Mobile Repair Services and Packaging Solutions 

A World-Class Repair Team, Built for You

A World-Class Packaging Team, Built for You

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Our Services

  • Product Testing and Screening

  • Same Unit Repair/Refurbishment

  • Software/Firmware Updates

  • Repair Service Process/Building Layout Designing

  • Service Call Center Operation

  • Manufacturing

  • Process Engineering

  • Business Analysis/Audit/Planning/Consulting

  • Material Sourcing/Supply Chain

  • Inventory Control

  • Staff Management

  • Quality Control

  • Reverse Logistics/Special Projects

Sang Moon | President

Leading the great team of RSI is an honor and privilege. Our daily goal is to provide customers with the absolute best service offered in the industry today.

 

We know there are many reverse logistics and service companies, but to be a leader takes dedication, commitment, and focus on you, the customer’s needs.

Our constant approach to developing cost-saving practices and benchmarking great ideas ensures that we provide you with positive results reflected in your bottom line. Thank you for visiting RSI. We look forward to the opportunity to be your “right arm” and assist you in your future success.

Key Management

Sangyoon Moon

Director

Service

Jay Kim

Director

Packaging

JS Ko

Senior Manager, Quality

Service

SR Song

Senior Manager, Production 

Service

Alex Kim

Senior Manager, Operations

Packaging

Valerie Burke

Manager, Billing

Service

Carly Hankey

Manager, Customer Services

Service

Sungjun Yoon

Manager, Planning

Packaging

Brent Allen

Manager, Maintenance/SET

Service

Jaehyun Kim

Manager, RB

Packaging

Gisu Jung

Manager, Engineering

Packaging

Inhyuk Ham

Manager, RB Data Analysis

Packaging

Elias Prado

Manager, Parts

Packaging

Core Values
Efficiency
Never setting for good enough
Service
Wow everyone, every time
Team
Together in purpose
Respect
Given freely when earned
Change
Be an agent of change
Perseverance
The driving force behind all great accomplishment
Honesty
The foundation of great character
Company Milestone
Mobile Repair Services
1992

Repair Services, Inc. Company Formation

Started Motorola, Nokia, Sony Ericsson Authorized Service Center

1999

Started Samsung Authorized Service Center

(Samsung Single Brand Service)

2006

Achieved 10K Production/Month for Samsung Authorized Service Center/Cell Phone Repair Service

2009

Started the Samsung Private Service Center

2011

Selected As Specialized Tablet Repair Service Company

Started the Samsung Wi-Fi Tab/Galaxy Player (Samsung Electronics America)

2012

Started Walk-in Repair Service

2014

Achieved 26K Production/Month for Samsung Phone Repair Service

Achieved 14K Production/Month for SamsungTab Repair Service

2015

Started B2B Repair Service

Packaging Services
2007

Started Samsung Electronics America Cell Phone Packaging Operation

2008

Achieved 1 Million Cell Phone Packaging/Month

2009

Achieved 2 Million Cell Phone Packaging/Month

2010

Achieved 3 Million Cell Phone Packaging/Month

Started Samsung Electronics America Accessory Packaging

2011

Achieved Total 100 Million Packaging

2014

Started Special Project Operation

Achieved Total 200 Million Packaging

2017

Achieved Total 300 Million Packaging

2018

Started Refurbishment Operation

Awards
Samsung World Best Vendor
Samsung Electronics America
2017
Best Partner Award
Samsung Electronics America
2005
Outstanding Achievement Award
Samsung Electronics America
2017
MID First Place Winner
Samsung Electronics America
2011
Packaging Milestone
1 Million Award
Samsung Electronics America
2008
Packaging Milestone
2 Million Award
Samsung Electronics America
2009
Packaging Milestone
3 Million Award
Samsung Electronics America
2010
Packaging Milestone
100 Million Award
Samsung Electronics America
2012
3PL Appreciation Award
Samsung Electronics America
2013
Packaging Milestone
200 Million Award
Samsung Electronics America
2014
Packaging Milestone
300 Million Award
Samsung Electronics America
2017
Locations

HQ, Plano Service Center

2800 Technology Drive, Suite #200
Plano, Texas 75074

Contact: 972-422-9505

Coppell Packaging & RB Operation Facility 

240 Dividend Rd. Coppell, TX 75019
Coppell, Texas 75019

Contact: 469-322-6024

Copyright © Repair Services Inc 2020