We Serve with Best Quality and Service

Delivering Best Quality Mobile Repair Services and Packaging Solutions 

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A World-Class Repair Team, Built for You

A World-Class Packaging Team, Built for You

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Our Services

  • Product Testing and Screening

  • Same Unit Repair/Refurbishment

  • Software/Firmware Updates

  • Repair Service Process/Building Layout Designing

  • Service Call Center Operation

  • Manufacturing

  • Process Engineering

  • Business Analysis/Audit/Planning/Consulting

  • Material Sourcing/Supply Chain

  • Inventory Control

  • Staff Management

  • Quality Control

  • Reverse Logistics/Special Projects

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Sang Moon | CEO

Leading the great team of RSI is an honor and privilege. Our daily goal is to provide customers with the absolute best service offered in the industry today.

 

We know there are many reverse logistics and service companies, but to be a leader takes dedication, commitment, and focus on you, the customer’s needs.

Our constant approach to developing cost-saving practices and benchmarking great ideas ensures that we provide you with positive results reflected in your bottom line. Thank you for visiting RSI. We look forward to the opportunity to be your “right arm” and assist you in your future success.

Leadership
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Ryan Vaden

Chief Accounting

& HR Officer

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Sangyoon Moon

Chief Operating Officer

Alex Kim

Head of DDC Operation

Key Management
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JS Ko

Head of Quality Engineering

& Tech Support

SR Song

Head of Production

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Valerie Burke

Head of CSR & HR

& Billing

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Brent Allen

Head of Maintenance

& Safety

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Jason Choi

Head of Business Control

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Gisu Jung

Head of Production Dept.

Chris Kang

Head of Production Process & KPI Control

Sungjun Yoon

Head of Prod. Planning

Phillip Yoon

Head of UB Process

Jaehyun Kim

Head of RB & CRN Operation

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Paul Moon

Head of Parts

& Inventory

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Elias Prado

Head of Parts Dept.

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Danny Ham

Head of RB Operation

Hyungeun Jung

Head of PPM Dept.

Core Values
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Efficiency
Never setting for good enough
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Service
Wow everyone, every time
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Team
Together in purpose
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Respect
Given freely when earned
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Change
Be an agent of change
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Perseverance
The driving force behind all great accomplishment
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Honesty
The foundation of great character
Company Milestone
Mobile Repair Services
1992

Repair Services, Inc. Company Formation

Started Motorola, Nokia, Sony Ericsson Authorized Service Center

1999

Started Samsung Authorized Service Center

(Samsung Single Brand Service)

2006

Achieved 10K Production/Month for Samsung Authorized Service Center/Cell Phone Repair Service

2009

Started the Samsung Private Service Center

2011

Selected As Specialized Tablet Repair Service Company

Started the Samsung Wi-Fi Tab/Galaxy Player (Samsung Electronics America)

2012

Started Walk-in Repair Service

2014

Achieved 26K Production/Month for Samsung Phone Repair Service

Achieved 14K Production/Month for SamsungTab Repair Service

2015

Started B2B Repair Service

Packaging Services
2007

Started Samsung Electronics America Cell Phone Packaging Operation

2008

Achieved 1 Million Cell Phone Packaging/Month

2009

Achieved 2 Million Cell Phone Packaging/Month

2010

Achieved 3 Million Cell Phone Packaging/Month

Started Samsung Electronics America Accessory Packaging

2011

Achieved Total 100 Million Packaging

2014

Started Special Project Operation

Achieved Total 200 Million Packaging

2017

Achieved Total 300 Million Packaging

2018

Started Refurbishment Operation

Awards
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Samsung World Best Vendor
Samsung Electronics America
2017
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Best Partner Award
Samsung Electronics America
2005
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Outstanding Achievement Award
Samsung Electronics America
2017
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MID First Place Winner
Samsung Electronics America
2011
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Packaging Milestone
1 Million Award
Samsung Electronics America
2008
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Packaging Milestone
2 Million Award
Samsung Electronics America
2009
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Packaging Milestone
3 Million Award
Samsung Electronics America
2010
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Packaging Milestone
100 Million Award
Samsung Electronics America
2012
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3PL Appreciation Award
Samsung Electronics America
2013
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Packaging Milestone
200 Million Award
Samsung Electronics America
2014
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Packaging Milestone
300 Million Award
Samsung Electronics America
2017
Locations
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HQ, Irving Service Center

2800 Market St Irving, TX 75062

Contact: 972-627-7136

Coppell Packaging & RB Operation Facility 

240 Dividend Rd. Coppell, TX 75019

Contact: 469-322-6024

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